1. Scope of Policy Taiff operates globally through an exclusive network of authorized distributors and regional partners. This website serves as an institutional and technical digital showcase; therefore, commercial exchange and return policies are governed based on the point of purchase.

2. Purchases via Authorized Local Distributors

• All purchases made through a regional distributor, professional beauty supplier, or authorized reseller are governed by the specific terms, return windows, and consumer laws of the country where the purchase occurred.

• To initiate an exchange or return due to commercial reasons, please contact the specific distributor or retailer where the purchase was completed, presenting your original proof of purchase or invoice.

3. Manufacturing Defects & Official Warranty

• If your Taiff tool experiences technical malfunctions attributable to manufacturing defects, it is backed by our comprehensive Taiff Official Warranty Program.

• In cases of verified factory defects, the product will be inspected, repaired, or replaced through the designated authorized service network in your region.

4. Criteria for Exchange and Warranty Claims

To qualify for an exchange, return, or warranty claim:

• The item must be a verified authentic Taiff product.

• The original invoice, receipt, or proof of purchase must be provided.

• The issue must not stem from improper handling, physical impact, use with incompatible voltage sources, unauthorized repair attempts, or regular wear and tear.

For guidance regarding local distributor support or return routing: grp_internacional@taiff.com.br.